NHTSA Complaint #10365599 — 2007 MAZDA CX-7

2007 MAZDA CX7, AT 57,211 MILES , AIR CONDITION COMPRESSOR FROZE, DISABLED CAR. ON 10/27/10 88 K MILES, CAR WOULD NOT START, INDEPENDENT GARAGE DETERMINED IT NEEDS A NEW ENGINE.CALLED MAZDA CORP. FILE # 132495780. MAZDA REPRESENTATIVE ASKED TO TOW THE CAR TO A MAZDA DEALER FOR DIAGNOSTICS, AND MAZDA WILL SEND A FIELD MANAGER TO DETERMINE IF THE ENGINE FAILURE IS DUE TO MANUFACTURER DEFECT OR NOT. MAZDA MAY BE WILLING TO OFFER AFTER WARRANTY ASSISTANCE IN THE COST OF THE REPAIR OR EVEN COVER THE ENTIRE COST. CAR WAS TOWED TO A MAZDA DEALER ON 10/28/10 AM. AT 5 PM SAME DAY, DEALER CALLED MY WIFE AND SAID THAT THE CAR NEEDS A NEW ENGINE AND IT WILL COST $8000 + TO FIX IT, AND THE MAZDA CORP FIELD MANAGER SAID THAT BASED ON THE MAINTENANCE RECORD AND MILEAGE, MAZDA CORP WILL NOT OFFER ANY ASSISTANCE. I WAS NEVER ASKED TO PROVIDE ANY MAINTENANCE RECORDS AND I DO NOT BELIEVE THE FIELD MANAGER EVEN LOOKED AT THE CAR AS MAZDA REPRESENTATIVE SAID HE WOULD. THIER IS 195 COMPLAINS FILED WITH THE ODI IN REGARD TO 2007 CX7 COMPRESSOR AND/OR ENGINE FAILURE. I BELIEVE THAT THE AIR COMPRESSOR AND THE ENGINE FAILURE ARE DUE TO MANUFACTURER DEFECT. MAZDA CORP. IS VERY WELL AWARE OF IT , AND NOT OWNING UP TO IT. MAZDA CORP IS NOT EVEN HONORING CARS UNDER WARRANTY IN MOST CASES, USING THE EXCUSE OF LAKE OF MAINTENANCE RECORDS AND SLUDGE IN THE ENGINE. MAY BE MAZDA CORP. AND THE NHTSA ARE WAITING FOR SOME ONE TO DIE BEFORE THEY INVESTIGATE THE PROBLEM WITH THE ENGINE AND COMPRESSOR ON THE 2007 CX 7. *TR