NHTSA Complaint #10365557 — 2006 PONTIAC TORRENT

THE HEATER STOPPED WORKING ON MY 2006 PONTIAC TORRENT, COLD AIR COMES OUT OF THE VENTS HOWEVER REGARDLESS OF THE SETTING HOT/WARM AIR DOES NOT COME OUT. I LIVE IN A REGION OF THE COUNTRY WHERE IT IS ESSENTIAL TO BE ABLE TO USE THE DEFROST AND THE HEATER. WE CONTACTED THE DEALER AND WERE TOLD THAT IT WOULD TAKE UPWARDS OF $1000 DOLLARS TO FIX AND 6-8 HOURS OF LABOR, THE ACTUAL PART IS UNDER $100. THE WARRANTY DOESN'T COVER IT ONCE THE VEHICLE HAS GONE OVER THE MILEAGE ALLOTTED BY THE MANUFACTURER HOWEVER I DON'T FEEL THAT THIS SHOULD BE A FACTOR FOR THE HEATER AS THE NUMBER OF MILES DRIVEN DOES NOT AFFECT THE HEATING/COOLING SYSTEM. I DON'T FEEL THAT I SHOULD BE RESPONSIBLE FOR REPLACING THE PART AND PAYING FOR LABOR ESPECIALLY SINCE THIS SEEMS TO BE A COMMON DEFECT IN BOTH THE TORRENT AND THE EQUINOX. THE AMOUNT ALONE IS ALSO SOMETHING THAT MANY AMERICANS DON'T HAVE. *TR