NHTSA Complaint #10365531 — 2010 CHEVROLET EQUINOX

ON AUG 15, 2010 MY NEW CHEVY EQUINOX, WITH ONLY 717 MILES ON IT, STALLED IN THE MIDDLE OF THE ST. IT WAS TOWED (MIRAK CHEVROLET) ON SUNDAY AUG 15TH, AND THEY DIDN'T FIX THE PROBLEM UNTIL TUES. AUG 24TH. IN THE INTERIM I HAD BEEN TOLD THAT THEY DIDN'T KNOW WHAT THE PROBLEM WAS AND FINALLY A WHOLE NEW TRANSMISSION HAD TO BE ORDERED. I HAVE CALLED THE CHEVROLET CORP. AND THE GM EXECUTIVE OFFICES TO INFORM THEM THAT THIS IS COMPLETELY UNACCEPTABLE. A BRAND NEW CAR ONLY 3 WEEKS OLD SHOULD NOT NEED A NEW TRANSMISSION. I TOLD THEM THAT I DON'T WANT THE CAR BECAUSE I HAVE A CHILD AND I DO NOT FEEL SAFE IN IT. GM TOLD ME THAT THERE WAS NOTHING THAT THEY COULD DO; I HAD TO TAKE IT BACK. ON NOV 1ST I WAS DRIVING HOME WITH MY DAUGHTER AFTER WORK AND MY CAR STALLS AGAIN IN RUSH HOUR TRAFFIC. THIS TIME I HAD MY VEHICLE TOWED TO THE DEALERSHIP THAT I BROUGHT IT FROM (QUIRK CHEVROLET), AND CALLED GM AGAIN TO NOTIFY THEM OF WHAT HAPPENED. THE SERVICE ADVISOR WHO WAS DEALING WITH MY VEHICLE [XXX] SAID THAT THE PROBLEM THIS TIME WAS DUE TO DEBRIS GETTING INTO THE CAM SHAFT SCREEN/FILTER. I TOLD GM THAT I DO NOT WANT THAT CAR ANYMORE, EITHER GIVE ME A NEW CAR OR REFUND MY MONEY AND I WILL TAKE MY BUSINESS ELSEWHERE. AGAIN, THEY TOLD ME THAT I HAVE TO TAKE THE CAR BACK AND THERE WAS NOTHING THEY COULD DO. I TOLD THEM THAT THIS IS A VEHICLE THAT STALLS IN THE MIDDLE OF THE STREET WHILE DRIVING. THIS IS A HUGE SAFETY ISSUE! ON NOV. 4TH I WENT TO THE DEALERSHIP TO GET MY CAR. [XXX] LET ME TRANSFER MY BELONGINGS IN THE SERVICE GARAGE, TOLD ME DRIVE OUT OF THE GARAGE. AS I WAS PULLING OUT OF THE GARAGE I TRIED TO AVOID HITTING ANOTHER CAR BUT DIDN'T CLEAR THE TURN, I WOUND UP SCRAPPING AND DAMAGING THE SIDE OF MY CAR[XXX]DIDN'T GUIDE ME NOR DID HE TELL ME TO STOP WHEN I WAS ABOUT TO HIT THE SIDE OF THE GARAGE, HE JUST STOOD THERE WATCHING. HIS MANAGER ([XXX]) CAME OUT AND TOLD ME I HAVE TO GET MY INSURANCE TO PAY FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR