NHTSA Complaint #10363785 — 2009 DODGE JOURNEY

EQUIPMENT ADAPTIVE/MOBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10363785
Vehicle	2009 DODGE JOURNEY
Component	EQUIPMENT ADAPTIVE/MOBILITY
Date of Incident	September 18, 2010
Date Filed	November 2, 2010
Mileage	25,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

PURCHASED 2009 DODGE JOURNEY IN SEPTEMBER. THE FIRST WEEKEND AFTER PURCHASING THE VEHICLE I LOADED MY CANOE ONTO THE ROOFRACK. ABOUT 45 MINUTES INTO THE TRIP THE ROOF RACK RIPPED OUT OF THE ROOF OF THE VEHICLE. LOST THE CANOE LUCKILY THERE WAS LITTLE TRAFFIC AND NOBODY WAS HURT. AFTER FURTHER INSPECTION REALIZED DODGE USED SELF-TAPPING SCREWS INSTEAD OF BOLTS ON THE ROOF RACK. THIS IS A VERY DANGEROUS CONDITION. I CONTACTED MY DEALERSHIP AND THEY TOLD ME SELF-TAPPING SCREWS IS STANDARD ON ALL DODGE ROOF RACKS AND THE ROOF RACKS WERE NOT DESIGNED TO CARRY ANYTHING BESIDES LUGGAGE BOXES. I FILED A COMPLAINT WITH DODGE ABOUT THIS AND THEY CAME BACK WITH THE SAME ANSWER OVER A MONTH LATER. TODAY I RECEIVED AN ESTIMATE FOR THE DAMAGE TOTALING JUST OVER $2700. HOWEVER THAT IS NOTHING COMPARED TO WHAT COULD HAVE HAPPENED IF IT WOULD HAVE BROKE 20 MINUTES EARLIER WHILE I WAS DRIVING FASTER ON THE INTERSTATE WITH HEAVY TRAFFIC. *TR

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