NHTSA Complaint #10363336 — 2000 FORD WINDSTAR

AT OUR INSPECTION RENEWAL APPOINTMENT, THE MECHANIC SAID FRONT SUBFRAME OF OUR 2000 FORD WINDSTAR LX WAS CRACKED AND RUSTED OUT, VEHICLE WAS VERY UNSAFE TO DRIVE, AND COULD GIVE OUT AT ANY MOMENT. OBVIOUISLY THE VEHICLE DID NOT PASS THE INSPECTION. AT RECALL APPOINTMENT AT LOCAL DEALERSHIP REGARDING THE REAR AXLE, MY WIFE EXPRESSED CONCERN OVER THE SUBFRAME AS WELL, AND EMPLOYEES THERE BRUSHED OFF HER INQUIRIES AS "UNRELATED" TO THE OTHER SUSPENSION PROBLEM. SHE ALSO QUESTIONED THEM ABOUT ANY PAST RECALLS ON OUR VEHICLE AND WAS ASSURED THAT THERE WERE NOT, EVEN THOUGH AFTER RESEARCHING THIS QUESTION WE FOUND THAT THERE WERE IN FACT OTHER RECALLS ON THE WINDSTAR.