NHTSA Complaint #10362604 — 2011 VOLKSWAGEN JETTA

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number 10362604
Vehicle 2011 VOLKSWAGEN JETTA
Component ENGINE AND ENGINE COOLING
Date of Incident
Date Filed
Mileage 400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

18 DAYS AND 400 ODOMETER MILES AFTER PURCHASING MY 2011 JETTA SPORTWAGEN TDI, THE 'GLOWLIGHT' WARNING LIGHT CAME ON WHILE DRIVING. THE FOLLOWING DAY, THE 'GLOWLIGHT' BEGAN TO BLINK, THEN THE 'CATALYTIC' WARNING LIGHT ALSO BEGAN BLINKING. CAR WAS TAKEN TO DEALERSHIP THE SAME DAY. AFTER (REMOTE) DIAGNOSTIC ASSISTANCE FROM THE MANUFACTURER, DEALER REPORTED THAT THE 'CRANK SENSOR' NEEDED REPLACING. AFTER 2 DAYS, THE DEALER INFORMED ME THAT IT WAS NOT THE 'CRANK SENSOR' AFTER ALL. DAYS LATER, A MANUFACTURER'S REP INSPECTED THE CAR AT THE DEALERSHIP AND DETERMINED THAT AN ONBOARD COMPUTER WAS THE PROBLEM, AND THAT ONE WOULD ARRIVE FROM GERMANY IN 10 TO 14 DAYS. DEALER LATER REVISED THAT TIME ESTIMATE TO 35 DAYS. IF DEALER'S ESTIMATE IS CORRECT, MY NEW CAR WILL HAVE BEEN IN THE SHOP FOR WELL OVER 40 DAYS. NOTE: U.S. DEPT. OF TRANSPORTATION DATABASE SHOWS AT LEAST 3 SIMILAR COMPLAINTS FOR 2010 JETTA TDI'S. SEE ODI ID # 10359939, 10359434, 10353544. SO WHY HASN'T VOLKSWAGEN CORRECTED THIS KNOWN PROBLEM? *TR

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