NHTSA Complaint #10362402 — 2004 JEEP LIBERTY

2004 JEEP LIBERTY, REAR DRIVER SIDE ELECTRIC WINDOW DROPS DOWN INTO DOOR, JAMS DOOR LOCK, RUNS DOWN BATTERY-ALL DUE TO A TINY PLASTIC PART BREAKING REPEATEDLY. I PAID TO HAVE THIS FIXED IN 10/15/08 ($205),READ ON INTERNET ALL JEEP OWNERS ALL MODELS WITH ELECTRIC WINDOWS HAVING SAME PROBLEM. SO, DID NOT USE WINDOW OR DOOR EVER SINCE. SAME CLIP BROKE AND WAS REPLACED UNDER WARRANTY 9/18/09. STILL DON'T USE DOOR OR WINDOW. SAME CLIP BROKE AGAIN 10/25/10. NO LONGER UNDER WARRANTY SO DEALER WON'T REPAIR. CALLED JEEP CORPORATE. THEY REFUSE TO EVEN CONSIDER WORKING WITH ME OR EXPLAINING WHAT THEY WILL DO UNTIL I GET "AN OFFICIAL DIAGNOSIS" FROM A JEEP DEALER WHICH WILL COST ME $94.50 TO GET. ONLY THEN WILL THEY EVEN TALK TO ME ABOUT THIS PROBLEM. EVERYONE IS HAVING THIS PROBLEM.A TINY PLASTIC CLIP INTO WHICH THE FUZZY CABLE CONNECTS GETS WORN OVER TIME AND BREAKS. NO ROCKET SCIENCE THERE, TAKE A THIN PIECE OF PLASTIC AND PUT METAL AGAINST IT AND EVEN IF NOT USED WILL VIBRATE IF YOU DRIVE THE CAR AND IT WILL BREAK. COSTING JEEP OWNERS BIG TIME.FIRST TIME IT STRANDED MY DAUGHTER IN THE MIDDLE OF THE NIGHT,JAMMING THE DOOR AND RUNNING DOWN THE BATTERY AS ELECTRIC WINDOW KEPT TRYING TO ENGAGE. NOW IT IS SITTING IN MY YARD,CANNOT SECURE MY CAR AS WINDOWS IS DOWN INSIDE DOOR,AND HAVE PLASTIC OVER WINDOW TO KEEP OUT THE RAIN. THIS IS RIDICULOUS. CASE # NOW WITH JEEP IS [XXX],CASE MANAGER CASEY, 1-800-763-8422 BUT LIKE I SAID,UNTIL I'M WILLING TO PAY $94.50 FOR "OFFICIAL DIAGNOSIS" OF A BROKEN TEN CENT PART,THEY WON'T TELL ME IF THEY WILL WORK WITH ME AT ALL OR TO WHAT EXTENT. ONLY THAT WITHOUT THE DIAGNOSIS, NOTHING CAN BE DONE FURTHER. FIRST TIME IT BROKE, SITTING IN DRIVEWAY. SECOND TIME I PULLED UP IN PARKING LOT AND EXITED FRONT DOOR WHEN WINDOW IN REAR DOOR CRASHED DOWN INSIDE, I HADN'T EVEN TOUCHED THE DOOR. THIS TIME BROKE IN PARKING LOT, NO ONE IN CAR. WINDOW JUST FALLS DOWN INTO DOOR. COSTING JEEP OWNERS BIG TIME, YOU HAVE TO CHANGE ENTIRE WINDOW REGULATOR, JEEP WON'T SELL CLIP. *TR