NHTSA Complaint #10361772 — 2000 FORD WINDSTAR

TL*THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT ATTEMPTED TO DRIVE OUT OF THE DRIVEWAY WHEN THE FRONT TIE ROD BROKE. THE DEALER HAD TO REPLACE THE LEFT TIE ROD, STRUT, UPPER STRUT AND UPPER BEARING BECAUSE THEY WERE COVERED WITH RUST. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT WAS DRIVING AND HEARD SOMETHING SNAP IN THE FRONT OF THE VEHICLE AND THEN THERE WAS A LOUD BANGING SOUND. THE DEALER REPLACED THE RIGHT FRONT LOWER CONTROL ARM BECAUSE OF RUST. THE CONTACT FEELS THAT THIS WAS A DEFECT BECAUSE SALT WAS NOT USED ON THE ROAD NEAR HIS RESIDENCE. THE FAILURE MILEAGE WAS 75224 AND THE CURRENT MILEAGE WAS 84199. UPDATED 02/09/11*LJ UPDATED 05/31/11