NHTSA Complaint #10361259 — 2010 JAGUAR XF

I EXPERIENCED A NO WARNING COMPLETE SHUTDOWN OF MY 2010 JAGUAR XF AT 5:00PM ON OCTOBER 6, 2010. GAS GAUGE READ 30+ MILES, ODOMETER READ 7000+ MILES. I HAD JUST EXITED FROM A STRIP MALL AND DRIVING ON AN INCLINE AT 25-30MPH, WITHOUT ANY WARNING THE ENGINE SHUT OFF ABRUPTLY, THE GEAR CONTROL KNOB RECEDED INTO THE CONSOLE AND THE CAR AUTOMATICALLY SHIFTED INTO PARK. I LOST ALL CONTROL OVER THE VEHICLE. THE DASHBOARD LOST ITS ILLUMINATION. I ATTEMPTED TO RESTART THE CAR BY PRESSING THE START BUTTON BUT THE CAR WOULD NOT START. I COULDN'T ROLL DOWN THE WINDOWS. THE POLICE AND MY FRIEND ARRIVED AT THE SCENE AND ASSISTED ME BY POURING IN AT LEAST A GALLON OF GAS BUT THE CAR WAS STILL FROZEN IN PLACE. THE POLICE CALLED FOR TOW TRUCK ASSISTANCE SINCE MY CAR WAS BLOCKING THE "AFTER WORK" TRAFFIC FLOW. AFTER A DAY AND HALF AT THE SERVICE CENTER, I WAS TOLD THAT MY CAR WAS READY FOR PICK UP ON OCTOBER 8TH. I WAS TOLD THAT NOTHING WAS WRONG WITH THE CAR (DIAGNOSTICIANS CHECKED BY MACHINE) AND ADVISED ME NOT TO DRIVE ON LOW FUEL. NOTHING WAS FIXED. ON OCTOBER 9TH CONCERN AND TERROR REGARDING THIS EXPERIENCE WAS EXPRESSED TO THE MANAGER. THE MANAGER WAS GIVEN A COPY OF THE 2 RECALLS RELATING TO SHUTDOWNS OF 2010 JAGUAR XF AUTOS AND REQUESTED THAT THEY PROBE FURTHER AND TO NOTIFY JAGUAR CORPORATE AND JAGUAR MANUFACTURER ABOUT THE COMPLETE SHUTDOWN. AGAIN, ON OCTOBER 12TH, I WAS TOLD THAT MY CAR WAS READY FOR PICKUP...CAN'T FIND ANYTHING WRONG. NOTHING FIXED. I REITERATED THAT THEY NEED TO CONTINUE TO INSPECT, INVESTIGATE AND DISCOVER WHAT CAUSED THE SHUTDOWN BECAUSE MY LIFE AND THE PUBLIC'S SAFETY CAN BE IN DANGEROUS JEOPARDY IF THIS HAPPENS AGAIN ON THE ROADWAY OR FREEWAY. AS OF OCTOBER 13TH OR OCTOBER 14TH, I BELIEVE THE JAGUAR CORPORATE TECHNICIANS BECAME INVOLVED AND IS NOW GUIDING THE LOCAL SERVICE CENTER WITH THE INVESTIGATION AND INSPECTION OF MY VEHICLE. THIS NO WARNING COMPLETE SHUTDOWN FUNCTION OF THE JAGUAR AUTOMOBILE NEEDS TO BE ADDRESSED. *TR