NHTSA Complaint #10361112 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	10361112
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	October 18, 2010
Date Filed	October 18, 2010
Mileage	189,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I WAS PICKING UP A FAMILY FRIEND, AN WHILE WAITING FOR HER TO COME TO MY 2002 FORD EXPLORER, I PUT MY TRUCK INTO PARK, WHEN SHE GOT IN, I THEN ATTEMPTED TO PUT IT BACK INTO DRIVE, AN THE GEAR SHIFT HANDLE BROKE OFF INTO MY HAND, IT BASICALLY DANGLED THERE AN I HAD NO CHOICE BUT TO CALL A TWO TRUCK DRIVER. I GOT AN ESTIMATE FOR OVER $600 FOR A USED COLUMN, CAUSE APPARENTLY FORD DOESN'T MAKE THE LITTLE PIECE THAT BROKE OFF. I HAVE BEEN ONLINE FOR AWHILE TO FIND ANOTHER WAY OF GETTING THIS FIXED AN I HAVE SEEN HUNDREDS AN HUNDREDS OF COMPLAINTS FOR THE VERY SAME THING, WHY HASN'T THIS BEEN RECALLED YET? WHAT DO I OR WE HAVE TO DO TO GET FORD ON THE BALL WITH THIS CONTINUING PROBLEM? THANK GOD IT IS STUCK IN PARK, AN UNFORTUNATELY SO ARE MY KEYS. *TR

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