NHTSA Complaint #10360725 — 2011 CHEVROLET MALIBU

THE PROBLEM I AM EXPERIENCING WITH MY 2011 CHEVROLET MALIBU LTZ IS A METALLIC RATTLE COMING FROM THE REAR END OF THE VEHICLE WHEN DRIVING OVER UNEVEN ROADS. I PURCHASED THE VEHICLE NEW ON AUGUST 24, 2010. THE VERY NEXT DAY AFTER PURCHASING THE VEHICLE I BEGAN HAVING TROUBLE WITH THE METALLIC RATTLE. I TOOK MY VEHICLE BACK TO THE DEALER FOR REPAIRS ON AUGUST 30, AUGUST 31, SEPTEMBER 17, SEPTEMBER 30 (2 DAYS) AND OCTOBER 7, 2010 BUT, TO DATE, THE DEALERSHIP HAS BEEN UNABLE TO CORRECT THE PROBLEM. AT THIS POINT IN TIME THE SERVICE ADVISOR TOLD ME ? I HAVE NO FURTHER ACTION PLAN? AND THE MECHANIC THAT WORKED ON MY VEHICLE TOLD ME ? THE NOISE MAY BE THE NEW NORMAL FOR CHEVROLET?. THIS SAME NONCONFORMIST SUBSTANTIALLY IMPAIRS THE USE, VALUE AND SAFETY OF MY NEW VEHICLE. I HAVE ASKED THAT THE VEHICLE BE REPLACED PURSUANT TO THE LEMON LAW OF OHIO. I CONTACTED THE CHEVROLET CUSTOMER ASSISTANCE CENTER AND WAS TOLD THAT THE VEHICLE WAS REPAIRED BY THE DEALERSHIP, WHICH THE DEALERSHIP STATED WAS UNTRUE AND WAS NEVER COMMUNICATED TO THEM. BOTH THE SERVICE ADVISOR AND MECHANIC AT THE DEALERSHIP HAVE HEARD THE METALLIC RATTLE AND SAID IT IS UP TO CHEVROLET MOTORS DIVISION TO OFFER OTHER POSSIBLE SOLUTIONS. I THINK I HAVE BEEN PATIENT LONG ENOUGH AND SINCE THE SOURCE OF THE NOISE HAS NOT BEEN DETERMINED THE VEHICLE SHOULD BE REPLACED. *TR