NHTSA Complaint #10360080 — 2004 KIA SORENTO ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10360080
Vehicle	2004 KIA SORENTO
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 7, 2009
Date Filed	October 12, 2010
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE ENGINE COMPLETELY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CRANK BOLT WAS SHEARED AND THE ENGINE HERMETIC BALANCER COMPLETELY DETACHED FROM THE VEHICLE. THE TECHNICIAN ADVISED THAT THE FAILURE WAS VERY UNUSUAL. THE DEALER REPLACED THE CRANK BOLT AND THE OWNER WAS RESPONSIBLE FOR THE ADDITIONAL REPAIR EXPENSES. THE VEHICLE WAS REPAIRED. IN ADDITION, THERE WERE CERTAIN AREAS THE VEHICLE EXTERIOR PAINT SUSTAINED EXCESSIVE CHIPPING AFTER THE DEFECTIVE SURFACE WAS TOUCHED UP WITH PAINT. ALSO, THE ENGINE OVERHEATED AND THE TEMPERATURE GAUGE FAILED TO FUNCTION CORRECTLY, EVEN THOUGH THE THERMOSTAT WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

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