NHTSA Complaint #10359994 — 2003 JEEP LIBERTY SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10359994
Vehicle	2003 JEEP LIBERTY
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	October 9, 2010
Date Filed	October 11, 2010
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

RECALL J17 FRONT SUSPENSION UPPER BALL JOINTS 2003 JEEP LIBERTY MY VEHICLE WAS TAKEN TO A CHRYSLER DEALER THAT DIDN'T ORDER THE PARTS FOR MY APPOINTMENT THAT WAS SET TWO WEEKS IN ADVANCE. THEY ENTERED MY PROBLEM IN THEIR SYSTEM MY THIS RECALL J17. THE DEALER COULDN'T PROVIDE ME WITH A LOANER CAR OR RENTAL? I THAN CONTACTED CHRYSLER CUSTOMER SERVICES AND THEY COULDN'T ASSIST ME EITHER. THE DEALER IS SAID MY VEHICLE PARTS WAS ON A BACK ORDER AND NOW I AM WITHOUT VEHICLE FOR 3-5 DAYS. I WORK AND HAVE A 10 YEAR OLD THAT NEEDS OUR CAR. WHAT REMEDY IS THERE TO MY PROBLEM? *TR

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