NHTSA Complaint #10358719 — 2007 JEEP LIBERTY

JEEP LIBERTY WINDOW REGULATOR FAIL. THIS IS A REPEAT OCCURRENCE, ALL 4 WINDOWS WERE REPLACED UNDER WARRANTY AT 29,000 MILES AFTER 26 MONTHS OF OWNERSHIP UNDER TSB 2300809 AT A COST TO CHRYSLER OF $1,332.40. NOW THE LATEST WINDOW FAIL HAPPENED DURING NON-USE, WHILE I WAS INSIDE MY WORK BUILDING. THIS WINDOW IS BARELY USED; I HARDLY CARRY PASSENGERS. IT HAS BEEN 23,000 MILES AND 17 MONTHS SINCE THE ENTIRELY NEW UNIT WAS PUT IN. * * I CAME OUT OF WORK, AND THE WINDOW HAD SLID DOWN INTO THE DOOR SOMETIME DURING THE DAY. ADDITIONALLY, I WAS UNABLE TO CLOSE THE DOOR AFTER I USED A PLASTIC BAG TO COVER THE WINDOW DUE TO THE WIRE CABLE BLOCKING THE DOOR LATCH * * THIS CAN LEAD TO INCREASED THEFT, DAMAGE FROM THE WEATHER, AS WELL AS TO PASSENGERS (SPECIFICALLY A BABY) IN THE BACKSEAT DURING FAIL. NO OPERATING WINDOWS AND DOORS STUCK OPEN ARE SAFETY CONCERNS. * * THE DEALER IS REFUSING TO PAY FOR THE REPLACEMENT, JUST UNDER $400, EVEN AFTER STATING I WOULD CONTACT CHRYSLER, THE BBB AND LOCAL NEWS. THERE ARE COPIOUS AMOUNTS OF THESE CASES ONLINE, HEAVILY TARGETING THE 2007 LIBERTY AS WELL AS SOME EARLIER MODELS. THE LEVEL OF WIDESPREAD FAILURES AND AMOUNT OF TIME THIS HAS GONE ON WITHOUT A RECALL IS DISTURBING TO SAY THE LEAST. CURRENTLY THERE IS ALSO TSB 2303807 ABOUT THE ISSUE. I LOVE JEEPS, AND WE HAVE BOUGHT A CHEROKEE, WRANGLER, AND 2 LIBERTY'S. THIS LACK OF DOING THE RIGHT THING AND REPEATED FAILURE MAKES US LOOK TO A MORE RELIABLE (FOREIGN MADE) VEHICLE AS THE NEXT CHOICE. * * *IN SUMMARY, THE WINDOW REGULATOR STARTS TO FAIL, WINDOWS START TO SLIDE OFF TRACK OR JUST DROP INTO THE DOOR. WINDOWS ARE LEFT OPEN AND DOORS CANNOT BE SHUT. THIS DEMANDS A RECALL. *TR