NHTSA Complaint #10357896 — 2004 VOLKSWAGEN PASSAT

TL* THE CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT HE DISCOVERED WATER INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE SUNROOF WAS DISENGAGED. THE MANUFACTURER ADVISED THE CONTACT THAT THERE WAS AN OPEN RECALL ON THE VEHICLE UNDER AN UNKNOWN RECALL CAMPAIGN AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. IN ADDITION, THE CONTACT STATED THE VEHICLE WAS EXHIBITING AN ABNORMAL JERKING SENSATION WHEN DRIVING AT VARIOUS SPEEDS. THE DEALER REPLACED THE SOILED CARPETING AND NOTICED EXTENSIVE WATER DAMAGE TO THE TRANSMISSION MODULE, WHICH WAS ALSO REPLACED. THE CONTACT STATED THAT THE JERKING PERSISTED WHEN ATTEMPTING TO SWITCH GEARS. THE VEHICLE WAS TAKEN BACK TO THE DEALER HOWEVER, THE DEALER WAS UNABLE TO LOCATE A FAILURE WITHIN THE VEHICLE. THE FAILURE PERSISTED UNTIL THE TRANSMISSION FAILED. THE DEALER REFUSED TO REPLACE THE TRANSMISSION. THE MANUFACTURER OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 102,000. UPDATED 1/19/2010 *CN UPDATED 01/27/11