NHTSA Complaint #10357433 — 2004 SUZUKI VERONA

MY 2004 SUZUKI VERONA CURRENTLY HAS 102,000 MILES ON IT, BUT STARTED HESITATING AND STALLING AT 50,000 MILES. UPON STOPPING AT AN INTERSECTION, THE ACCELERATOR COULD BE PRESSED TO THE FLOOR AND THE VEHICLE WOULD HESITATE FOR SEVERAL SECONDS AND THEN SURGE FORWARD. IT WOULD ALSO STALL AT INTERSECTIONS AT TIMES. THE CHECK ENGINE LIGHT WOULD LIGHT AT TIMES, BUT NOT ALWAYS. THE LOCAL DEALERSHIP BEGAN ADDRESSING THIS ISSUE AT 50,000 MILES AND FOLLOWED THE REPAIRS APPROVED BY THE SUZUKI REP. THIS LED TO THE VEHICLE BEING IN FOR THE SAME ISSUE AT LEAST A HALF DOZEN TIMES AFTER THE INITIAL REPAIR. SUZUKI CONTINUED TO APPROVE PARTIAL REPAIRS, BUT NEVER APPROVED THE COMPLETE REPAIR OF THE ISSUE. THIS RESULTED IN A RECURRENCE AS RECENTLY JUNE OF 2010, AND ONCE AGAIN PARTIAL REPAIRS WERE APPROVED. ONCE THE VEHICLE PASSED THE 100,000 MARK IN SEPTEMBER, THE ISSUE OCCURRED AGAIN, BUT SUZUKI REFUSED ANY RESPONSIBILITY TO FURTHER ADDRESS THE ISSUE WHICH LEFT THE VEHICLE UN-DRIVABLE. THE VEHICLE IS CURRENTLY AT 102,000 MILES AND SUZUKI HAS FAILED TO EVER CORRECT THE ISSUE, BUT NOW WILL DO NOTHING BECAUSE THE VEHICLE IS OUT OF WARRANTY. SUZUKI CONTINUED TO MAKE PARTIAL REPAIRS TO MY VEHICLE ALTHOUGH THEY REALIZED THAT THEIR EFFORTS WERE FAILING TO CORRECT THE ISSUE, AND BEGAN TO DO FULL ENGINE REPLACEMENTS OF OTHER VERONAS WITH THE SAME ISSUE. *TR