NHTSA Complaint #10356941 — 2010 FORD ESCAPE POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10356941
Vehicle	2010 FORD ESCAPE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 20, 2010
Date Filed	September 22, 2010
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I PURCHASED A 2010 FORD ESCAPE LIMITED ON 29 JULY 2010. ON 20 SEP 2010 I NOTICED AS I PLACED THE VEHICLE IN DRIVE IT JERKED VIOLENTLY AND SOUNDED LIKE THE BOTTOM FELL OUT OF THE CAR. WHEN I CAME TO A RED LIGHT IT SHIFTED HARD DOWN TO FIRST GEAR. I HAD MY DAD CHECK IT OUT AND IT DID THE SAME THING WITH HIM. HE TOOK IT TO THE DEALER ON 21 SEP 2010 AND THEY SAID THERE WAS A PROBLEM, IT WAS NOT SUPPOSE TO DO THAT. THEY CHECKED WITH FORD AND THERE WAS SOME ADJUSTMENTS THEY HAD TO DO TO THE COMPUTER. THIS DID NOT FIX PROBLEM AND THEY KEPT THE VEHICLE. THEY NOW HAVE TO TAKE OUT THE TRANSMISSION AND CHECK SOLENOIDS BEFORE FORD WILL SEND A NEW TRANSMISSION. THIS COULD BECOME A SAFETY ISSUE, IF THE OPERATOR HAS TO ACCELERATE AND THE VEHICLE WILL NOT RESPOND. THE VEHICLE HAS 5000 MILES ON IT. *TR

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