NHTSA Complaint #10355987 — 2007 FORD ESCAPE HYBRID

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Complaint Details

ODI Number	10355987
Vehicle	2007 FORD ESCAPE HYBRID
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	September 13, 2010
Date Filed	September 16, 2010
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AT 41,000 MILES, THE SERVICE BRAKE SYSTEM LIGHT CAME ON AND REQUIRED AN ABS TONE RING TO BE REPLACED. THIS IS NOW LOOKING TO BE QUITE THE COMMON PART TO BREAK AFTER THE WARRANTY EXPIRES. THE SERVICE BRAKE SYSTEM LIGHT WOULD COME ON IN FREQUENTLY, BUT WOULD NEVER GENERATE A DIAGNOSTIC CODE. AT ~55000 MILES, THE SERVICE BRAKE SYSTEM LIGHT TURNED ON AND WHEN I DEPRESSED MY BRAKE PEDAL, IT WENT TO THE FLOOR AND WAS ONLY ABLE TO STOP THE CAR BY DOWNSHIFTING AND USING THE EMERGENCY BRAKE. LUCKILY I WAS ONLY DRIVING ~25 MPH ON AN EMPTY ROAD, BUT MY YOUNG CHILDREN WERE IN THE CAR. I TURNED THE CAR OFF, AND BACK ON AND TESTED THE BRAKES ON A SHORT FLAT SECTION OF THE ROAD AND THEY WORKED. I PROCEEDED THE 1/4 MILE TO MY HOUSE AND AFTER STOPPING AT A RED LIGHT AND 2 STOP SIGNS, THE BRAKES FAILED PULLING INTO MY DRIVEWAY BEING STOPPED BY MY OTHER CAR!!! THE FORD DEALER HAD THE CAR AND PULLED A DIAGNOSTIC CODE WHICH HAD THEM REPLACE AN ACTUATOR IN THE D-PILLAR. THEY ASSURED ME THAT THIS SOLVED THE ISSUE. MY WIFE LEFT TO TAKE THE KIDS TO SCHOOL AND THE SERVICE BRAKE SYSTEM LIGHT TURNED ON AND THE BRAKES FAILED AS SHE PULLED INTO THE DRIVEWAY. WE HAD THE VEHICLE TOWED TO FORD AND THEY HAVE BEEN UNABLE TO FIND ANYTHING WRONG OR GET THE BRAKES TO FAIL. NO CODES WERE GENERATED. THE GENERAL MANAGER OF THE DEALERSHIP CLAIMED HE HAD NEVER HEARD OF BRAKES FAILING ON FORD HYBRIDS. *TR

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