NHTSA Complaint #10355274 — 2000 CHEVROLET CORVETTE

MY 2000 CORVETTE COUPE'S ABS SYSTEM BECAME INOPERATIVE, AND DESPITE THE SAFETY ASPECT OF THIS FAILURE, GM HAS DONE NOTHING TO REPAIR, ASSIST PEOPLE WHO WOULD LIKE TO REPAIR -- OR AT LEAST GIVE NOTICE OF AVAILABLE REPAIRERS -- TO THE LARGE AND GROWING NUMBER OF OWNERS WHOSE ABS SYSTEMS HAVE STOPPED WORKING. GM'S POSITION IS THAT THE ABS MODULE WAS MANUFACTURED BY DELCO WHICH IS NOW O/O BUSINESS, AND THAT THEY HAVE NO INTEREST OR RESPONSIBILITY FOR IN ANY WAY DEALING W/THE MATTER. "GO FLY A KITE" IS HARDLY THE POSITION GM SHOULD BE PERMITTED TO TAKE WHEN THERE ARE NOW THOUSANDS OF CORVETTE 00 AND EARLIER MODELS WHO RECEIVE NO HELP, AND CAN DO NOTHING TO REPAIR, REPROGRAM, PURCHASE OR OTHERWISE PROVIDE ABS BRAKING. THERE'S NOT A CORVETTE REPAIR FACILITY UNAWARE OF THE PROBLEM, AND NONE CAN DO ANYTHING BUT TELL THEIR CUSTOMERS TO CHECK W/CRAIG'S LIST OR JUNKYARDS IN THE HOPE OF GETTING THE MODULE. EVEN THE WEBSITE ABSFIXER.COM THAT LARGELY EXISTS BECAUSE OF GM ABS SYSTEM BREAKDOWNS CAN'T HELP; IT CAN ONLY REPAIR POST-2001 MODULES. NO MEMBER OF THE "CORVETTE FORUM" SITE -- AN ACTIVE GROUP OF HIGHLY SOPHISTICATED CORVETTE OWNERS -- CAN HELP. SOME OF GM'S MOST ACTIVE PARTS PEOPLE HAVE CALLED HIGH LEVEL GM OFFICIALS, AND BESIDE THE "GO FLY A KITE" RESPONSE, THEY WERE GIVEN WEB SITES THAT, WHEN CALLED, MAKE CLEAR THAT THEY CAN'T HELP. FINALLY: ON FRIDAY, BY SHEER ACCIDENT, I MAY HAVE FOUND A PERSON ABLE TO REPAIR THE MODULES -- IF HE CAN, HE'S THE ONLY PERSON IN THE WORLD WHO CAN DO SO. BUT MY QUESTION IS THIS: WHY DO PEOPLE LIKE ME HAVE TO HUNT DOWN POSSIBLE REPAIRERS FOR HOURS? WHY ISN'T GM OBLIGATED TO PROVIDE TECHNICAL ASSISTANCE TO PEOPLE WHO WOULD LIKE TO REPAIR SAFETY-ORIENTED PARTS LIKE ABS MODULES. AND, AT A MINIMUM, WHY ISN'T GM REQUIRED TO USE BEST EFFORTS TO SEARCH FOR REPAIR INFORMATION AND RELAY IT TO THEIR PARTS AND REPAIR PEOPLE? [NOTE: I'VE HEARD THAT THE SAME PROBLEM MAY EXIST FOR OTHER GM CARS AND TRUCKS.] *TR