NHTSA Complaint #10353943 — 2008 FORD F-450 SD

OVER THE LAST TWO YEARS, OUR 2008 FORD F-450 HAS BEEN INTO FORD SERVICE SEVERAL TIMES RELATED TO THE EMISSIONS CONTROL SYSTEM. SPECIFICALLY THE REGENERATION PROCESS. THE TRUCK GOES INTO THE REGENERATION MODE AND OVER THE LAST WEEK HAS INSTANTANEOUSLY SHUT THE ENGINE, BRAKING, AND STEERING SYSTEMS DOWN WITHOUT SO MUCH AS A 5 SECOND WARNING. THUS, CAUSING IMMEDIATE DANGER TO MYSELF AND MY FAMILIES HEALTH, SAFETY, AND LIFE (ALONG WITH OTHERS ON THE HIGHWAY).WITH THIS VEHICLE, WHEN THIS HAS OCCURRED, WE WERE TOWING AN 15K POUND, 40 FOOT FIFTH WHEEL. PACIFIC FORD, LONG BEACH, CA WAS CONTACTED WITHIN 10 MINUTES OF THIS OCCURRING. THE SERVICE CENTER AT THIS DEALERSHIPS ADVISE TO US WAS TO "BABY" THE TRUCK. WE JUST GOT THE TRUCK BACK AFTER TWO WEEKS AT THE DEALERSHIP FOR THE REGENERATION ISSUE, WHERE THEY COULDN'T IDENTIFY ANYTHING WRONG WITH THE TRUCK. THIS IS EXTREMELY DANGEROUS TO MY FAMILY AND ALL OTHERS ON THE ROAD AND FORD HAS NOT PROVIDED ANY SOLUTION TO THIS SITUATION AS THEY HAVE REPEATEDLY TOLD US THEY CAN'T LOCATE ANYTHING WRONG. THE LAST TIME THIS OCCURRED, TODAY 9/4/10, MYSELF, WIFE, AND TWO SMALL CHILDREN WERE STRANDED ON THE SIDE OF THE HIGHWAY, IN THE MIDDLE OF THE DESERT, IN 100 DEGREE TEMPERATURES, MILES FROM THE NEAREST TOWN FOR 6 HOURS WAITING FOR A TOW TRUCKS. AT THIS POINT, WE NOW CONSIDER THE VEHICLE UNRELIABLE AND DANGEROUS TO MY FAMILY AND THE PUBLIC. I REFUSE TO PUT MYSELF, FAMILY, AND THE PUBLIC IN IMMINENT DANGER. WE FEEL THE ONLY FEASIBLE OPTION TO INSURE THE SAFETY OF ALL IS; THIS VEHICLE NEEDS TO BE PERMANENTLY REMOVED FROM THE HIGHWAYS. WE EXPECT FORD TO REPLACE THE VEHICLE OR REFUND THE PURCHASE PRICE OF THE VEHICLE TO US. *TR