NHTSA Complaint #10353939 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10353939
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 13, 2007
Date Filed	September 5, 2010
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

2002 EXPLORER XLT 2WD (47,000 MILES) AUTOMATIC TRANSMISSION WOULD NOT SHIFT TO 3RD GEAR WHILE DRIVING 35 MPH IN RUSH HOUR TRAFFIC. THE ENGINE REVVED SO I ROLLED TO A STOP LUCKILY ON A GRASS SHOULDER WITH NO ONE HITTING MY VEHICLE. FORD REBUILT THE TRANS FOR $2500. THE DISTRICT FORD REP WOULD NOT PAY FOR THE REPAIR EVENTHOUGH I KNEW OF THE PROBLEM OCCURRING IN CINCINNATI AND FORD PAID. RESEARCH SHOWS THIS IS A COMMON PROBLEM WITH THIS MODEL OF TRANSMISSION. THE FIX IS A $20 SEAL BUT THEY WILL ONLY REBUILD OR REPLACE THE TRANSMISSION. *TR

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