NHTSA Complaint #10353626 — 2007 MAZDA CX-7

MAZDA 2007 CX-7 ENGINE SEIZED. HEARD A CLICKING SOUND FOR A FEW SECONDS AT THE START-UP OF THE VEHICLE INTERMITTENTLY AND WOULD GO AWAY. THIS WENT ON FOR A FEW WEEKS, BUT DID NOT OCCUR EVERYTIME THE CAR STARTED. CAR SEIZED AT A TRAFFIC LIGHT AND FAILED TO OPERATE NORMALLY, LOUD CLANGING NOISE FOLLOWED BY DECREASE IN SPEED, COULD NOT GET THE VEHICLE PAST 15 MPH. CAR HAS 30,000 MILES, CALLED DEALER SINCE VEHICLE IS STILL UNDER WARRANTY. DEALER INDICATES THAT ENGINE AND TURBO NEED TO BE REPLACED AND HAS CONTACTED MAZDA FOR WARRANTY VERIFICATION. NO OIL IN CAR, AND MECHANIC REPORTS SLUDGE IN OIL PAN. DEALER REQUESTED RECEIPTS FOR ALL OIL CHANGES AND PARTS SINCE I PERFORMED ALL MAINTENANCE. I HAVE NO RECEIPTS. FROM READING THE HORROR STORIES FROM SIMILAR INDIVIDUALS ONLINE WITH SAME PROBLEM, MAZDA WILL MORE THAN LIKELY DECLINE MY WARRANTY AND CLAIM THAT I THE OWNER DID NOT PROPERLY MAINTAIN THE VEHICLE. I HAVE HAD SEVERAL PAST PROBLEMS WITH MY VEHICLE SINCE ITS PURCHASE AND HAVE HAD WARRANTY SERVICE WORK PERFORMED ON NUMEROUS OCCASIONS. WITH ALL THE TIMES THAT MY VEHICLE WAS IN SERVICE, I WAS NOT NOTIFIED OF A MAZDA SERVICE BULLETIN #01-002/08, WHICH ADDRESSES CERTAIN VIN # 2007 CX-7'S (MINE QUALIFIES) TO HAVE A VARIABLE VALVE TIMING REPLACED DUE TO NUMEROUS ENGINE FAILURES COINCIDING WITH THE PROBLEM THAT I HAVE EXPERIENCED. THE BULLETIN INDICATES THAT ONLY CUSTOMERS WHO COMPLAIN OF ENGINE NOISE WILL BE TREATED WITH WARRANTY REPLACEMENT SERVICE. SINCE I HAD NO INCLINING OF THE ONGOING ISSUES WITH THE 2007 CX-7, I AM BEING PENALIZED FOR HAVING TO PAY FOR THE ENGINEERING DEFECTS WITH THE MAZDA 2007 CX-7. *TR