NHTSA Complaint #10353130 — 2007 HONDA CR-V

WE ARE A TWO CAR OWNERSHIP FAMILY AND ONE OF THE VEHICLE IS A 2007 HONDA CRV AND AROUND 40,000 MILES THE CAR BEGAN VIBRATING AT SPEEDS BETWEEN 38 TO 43 MPH. CONTACTED MY HONDA DEALER, LEE HONDA, AND THEY ARE VEHEMENT IN STATING THAT THERE IS NO ISSUE WITH CRV AND THE VIBRATION MAYBE DUE TO DIFFERENTIAL FLUID NEEDING FLUSHING. ALSO DEALER STATED IT MAY BE DUE TO FRONT-END ALIGNMENT. NEW TIRES WERE INSTALLED, FRONT-END ALIGNMENT DONE AND WHAT WAS AN INFREQUENT OCCURRENCE IS NOT AN EVERYDAY OCCURRENCE. HONDA DEALER IS STILL ADAMANT IT MAYBE DIFFERENTIAL FLUID NEEDING FLUSHING. MY PERSONAL MECHANIC HAS FOUND THE BULLETIN THAT REFERENCES THE NEED TO FLUSH THE DIFFERENTIAL, POSSIBLY TWICE. WHY ARE THEY SIMPLY NOT UPFRONT WITH THEIR PROBLEM AND ADDRESS THE ISSUE. AFTER SEVERAL UNSATISFIED CONVERSATION WITH THE DEALERSHIP,I AM HAVING MY MECHANIC DO THE WORK ON 9/1/2010 AND LEAVE THE HONDA DEALER CHATTING ABOUT "IT'S NOT A HONDA ISSUE" TO HIMSELF. WHAT POOR CUSTOMER RELATIONSHIP HONDA ADVERTISES THE DEALERSHIP BY NOT BEING HONEST ABOUT IT'S PROBLEM. IT WILL BE MY LAST HONDA. I AM CURRENTLY SEEKING TO TRADE OUR OTHER VEHICLE AND IT WILL NOT BE HONDA. WHEN THE VEHICLE WAS LESS THEN 6 MONTHS, WE REPORTED PROBLEMS WITH THE DIFFERENTIAL. THE DEALER REPLACED THE DIFFERENTIAL PER HONDA'S RECOMMENDATION. APPARENTLY THERE WAS A BULLETIN ABOUT THE 2007 DIFFERENTIAL PROBLEM AND IT WASN'T UNTIL OUR THIRD VISIT TO DEALER THAT THE PROBLEM WAS DIAGNOSED AS HONDA BULLETIN, NOT A RECALL. COULD THESE TWO ISSUES BE RELATED? *TR