NHTSA Complaint #10352850 — 2004 SATURN ION

TL*THE CONTACT OWNS A 2004 SATURN ION. WHILE DRIVING APPROXIMATELY 65 MPH HE HEARD A CHIMING NOISE IN THE DASHBOARD AND THE POWER STEERING LIGHT ILLUMINATED ON THE DASHBOARD. HE LOST ALL POWER STEERING AND STATED THAT HE CONTINUE TO DRIVE WITH DIFFICULTY TO HIS DESTINATION. FOUR HOURS LATER HE RETURNED TO THE VEHICLE AND THE POWER STEERING WORKED AS NORMAL. THE FAILURE OCCURRED TWICE. HE TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE ELECTRONIC POWER STEERING MODULE WAS REPLACED. HE HAD TO REPLACE IT BECAUSE HE WAS NOT ABLE TO HANDLE THE VEHICLE TRAVELING THROUGH THE MOUNTAINS ON THE WAY HOME. THE CONTACT STATED THAT HE RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY HAVE HAD THE IDENTICAL FAILURE WITH OTHER 2004 IONS. THE FAILURE MILEAGE WAS 119,000 AND THE CURRENT MILEAGE WAS 123,000.