NHTSA Complaint #10352494 — 2002 FORD EXPLORER

WHILE PUTTING MY 2002 FORD EXPLORER INTO PARK AT A DRIVE UP ATM MACHINE, MY GEAR SHIFT JUST FEEL INTO MY HANDS. I WAS STUCK BLOCKING THE DRIVE WAY AND HAD TO BE TOWED TO A SHOP WHERE THEY SAY THE FORD DEALERSHIP WANTED ABOUT 1500.00 TO REPLACE STEERING COLUMN. THE SHOP TOLD ME THAT WAS TOO MUCH FOR JUST A SMALL PART THAT WAS BROKEN. THE DEALERSHIP SAID IT COULD NOT REPLACE JUST THE SMALL PART THAT WAS BROKEN. MY SHOP TOLD ME THAT IT COULD NOT FIND THE SMALL PART AND THEY SEE IT THEY CAN GET CERTIFIED WELDER TO WELD THE PART AND IT WOULD COST WAY LESS THEN 1500.00. AS I RESEARCHED THIS PROBLEM ON LINE I CAME ACROSS MANY COMPLAINTS ABOUT THE SAME PROBLEMS I AM HAVING; THE SAME YEAR MODEL, MAKE AND SAME PROBLEM. I AM STILL WAITING TO HEAR FROM THE SHOP ABOUT HOW MUCH IT WILL BE AND HOW SOON I CAN GET MY CAR REPAIRED AND BACK TO ME. *TR