NHTSA Complaint #10352088 — 2007 LEXUS RX350

2007 RX 350. CONSUMER STATES PROBLEMS WITH INSTALLATION OF RUNNING BOARDS ON VEHICLE *TGW THE DEALER WAS UNABLE TO PRODUCE THE RUNNING BOARDS AFTER EIGHT MONTHS OF THE CONSUMER MAKING CALLS TO THEM. IN JULY 2007, THE CONSUMER BEGAN EXPERIENCING PROBLEMS WITH THE HAZARD LIGHTS AND SENSORS. ON SEVERAL INSTANCES, THE TIRE LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY FOUND A NAIL IN ONE OF THE TIRES WHICH CAUSED THE HAZARD SENSOR TO ACTIVATE. IN OCTOBER 2007, THE REAR PASSENGER WINDOW WOULD NOT ROLL UP AT TIMES. ADDITIONALLY, THE TIRE HAZARD SENSOR ALSO CONTINUED TO EXHIBIT PROBLEMS. THE DEALER WAS UNABLE TO REPLICATE THE WINDOW MALFUNCTION AND THE TIRE SENSOR WAS RESET. IN LATE DECEMBER 2007, THE CONSUMER BEGAN EXPERIENCING PROBLEMS WITH THE AIR BAGS AND SENSORS. THE DEALER RESET THE AIR BAG SENSOR. SHORTLY THEREAFTER, THE CONSUMER CONTINUED TO EXPERIENCE THE SAME AIR BAG MALFUNCTION. UPON INSPECTION OF THE VEHICLE, IT WAS DETERMINED THAT THE ENTIRE AIR BAG SYSTEM HAD SHUT DOWN AND WAS INOPERABLE. OVER THE COURSE OF THE NEXT SEVEN MONTHS, SHE CONTINUED TO EXPERIENCE ISSUES WITH THE TIRE HAZARD SENSORS AND WAS FREQUENTLY UNABLE TO USE THE AUTOMATIC SEAT ADJUST FEATURE ON THE DRIVER'S SIDE. PASSENGERS ALSO COMPLAINED THAT THEY COULD NOT ADJUST THE SEAT AND THAT THE SEAT BELT FELT TIGHT AND WOULD NOT EXTEND OUTWARD. THE DEALER SATED THE SEAT BELT WAS CAUGHT IN THE PASSENGER SEAT TRACK, WHICH CAUSED THE MALFUNCTION OF THE PASSENGER SEAT AND SEAT BELT. SEVERAL MONTHS LATER, THE CONSUMER COMPLAINED OF STEERING PROBLEMS, BUT THE DEALER WAS UNABLE TO FIND A PROBLEM. THE CONSUMER STATED SHE CONTINUED TO HAVE PROBLEMS WITH AIR BAG LIGHT. IN JULY 2009, THE CONSUMER BEGAN EXPERIENCING PROBLEMS WITH THE REMOTE LOCK AND DOOR LOCKS. CURRENTLY, THE PASSENGER DOOR ONLY LOCKS MANUALLY. THE PROBLEMS WITH THE PASSENGER SEAT AND SEAT BELT WAS NEVER CORRECTED. IN ADDITION, THE REAR OF THE TRUCK WAS MAKING A RATTLING NOISE. *JB