NHTSA Complaint #10351862 — 2003 FORD EXPEDITION

HELLO, I AM WRITING TO YOU ABOUT MY VEHICLE. I HAVE A 2003 FORD EXPEDITION AND WE WERE TRAVELING OUT OF TOWN TO NORTH CAROLINA SUNDAY 8/22/2010 WHEN I WAS ABOUT 10 MINUTES AWAY FROM MY DESTINATION & ALL OF A SUDDEN WE HEARD A LOUD SOUND & A LOT OF PRESSURE HIT US IN THE CHEST. THE TRUCK THEN BEGINS TO FILL UP WITH SMOKE. I PULLED OVER NOT KNOWING WHAT HAD JUST HAPPENED, WE THEN NOTICED THAT THE SIDE CURTAIN AIR BAGS HAD DEPLOYED. I DID NOT HIT ANYONE NOR DID ANYONE HIT US. I THEN CALLED 911 & ASK FOR THE POLICE TO COME OUT & GIVE ME A POLICE REPORT AND HE REFUSED TO GIVE ME ONE. I TOOK MY TRUCK TO MALCOLM CUNNINGHAM FORD & THEY SAID THAT IT WAS NOTHING THAT THEY COULD DO FOR ME BUT TO PUT IT ON A CENSOR MACHINE & FIND OUT WHY THEY DEPLOYED. THEY THEN TOLD ME THAT MY CAR INSURANCE WOULD BE RESPONSIBLE FOR THIS & THE INSURANCE COMPANY SAID THAT IT WAS A MAINTENANCE ISSUE & NOT THERE PROBLEM. I CALLED FORD CORPORATION & THE ONLY THING THAT THEY TOLD ME WAS THEY COULD JUST PUT IN A CLAIM BUT THERE WAS NOTHING ELSE THAT THEY COULD DO UNLESS SOMEONE DIE OR WAS SEVERELY INJURED. WELL ALL 3 OF US WERE INJURED IN THIS INCIDENT. I NEED HELP IN THIS MATTER. I AM NOW OUT OF A TRUCK THAT I AM STILL PAYING ON & LIBERTY MUTUAL INSURANCE WILL NOT PAY FOR ME A RENTAL AND I HAVE FULL COVERAGE INSURANCE. EVERYWHERE I TURN EVERYONE IS TURNING ME DOWN, LIKES IT MY FAULT. THIS HAS CAUSED ME PAIN, SUFFERING, EMOTIONAL STRESS AND NOT TO MENTION TIME OFF WORK. IF SOMEONE COULD HELP IN ASSISTING ME WITH THIS MATTER I WOULD GREATLY APPRECIATE IT. REGARDS, X *TR