NHTSA Complaint #10351860 — 2010 KAWASAKI VN1700AAF

MY 2010 KAWASAKI VOYAGER 1700 HAS BOTH A SURGING AND STALLING PROBLEM. BOTH OCCUR WHEN THE AMBIENT TEMPERATURE IS ABOVE 75 DEGREES AND THE BIKE'S TEMPERATURE GAUGE IS AT THE TWO O'CLOCK POSITION (TRIGGERED BY WAITING AT A STOP LIGHT). UNDER THESE CONDITIONS THE BIKE WILL NOT PROPERLY ACCELERATE UPHILL CREATING A DANGEROUS SITUATION. DEALER HAS VERIFIED MY BIKE'S SYMPTOMS. HE ALSO REPORTS ONE OTHER DOING THE EXACT SAME THING. KAWASAKI ORIGINALLY DENIED THAT ANY SUCH PROBLEM EXISTS. THEY HAVE BLAMED MY CONCERNS ON RIDER ERROR. THE DEALER HAS RUN TWO TESTS ON MY BIKE. HE CHECKED THE FUEL PUMP PRESSURE AND TEMPERATURE SENSOR. THEY TESTED FINE. KAWASAKI DOES NOT WANT HIM TO TRY ANYTHING ELSE TO REPAIR MY BIKE. THEY ARE WORKING ON A FIX KAWASAKI CUSTOMER SERVICE HAS SINCE ADMITTED THAT A PROBLEM DOES EXIST, BUT NO REPAIR IS AVAILABLE YET. *TR