NHTSA Complaint #10351218 — 2004 FORD TAURUS

TL* THE CONTACT OWNS A 2004 FORD TAURUS. THE CONTACT STATED THAT THERE WAS AN UNUSUAL INCREASE IN ENGINE RPMS AND THE VEHICLE IMMEDIATELY BEGAN TO LOSE POWER. THE VEHICLE WOULD NOT ACCELERATE FORWARD OR IN REVERSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE CONVERTER AND CONVERTER SHAFT HAD FAILED. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONVERTER AND CONVERTER SHAFT HAD FAILED AGAIN. THE VEHICLE WAS REPAIRED A SECOND TIME AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS CONTACTED AND AGAIN, AND WOULD OFFER NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS 127,569.