NHTSA Complaint #10350747 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10350747
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 16, 2010
Date Filed	August 20, 2010
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

2002 FORD EXPLORER TRANSMISSION FAILURE. THE TRANSMISSION KEPT SLIPPING, WOULDN'T SHIFT, AND THE O/D LIGHT KEPT COMING ON. I TOOK IT TO THE FORD DEALER IN WASILLA, AK THREE TIMES AND EACH TIME THEY KEPT IT FOR 3-4 WEEKS WHILE "REPAIRING" IT. THE FOURTH TIME IT WENT OUT (MAY 2008), IT WAS OUT OF WARRANTY, SO I HAD TO PURCHASE A REBUILT TRANSMISSION. IN AUGUST 2012, THE TRANSMISSION WENT OUT AGAIN; IT SIMPLY WOULDN'T ENGAGE IN ANY GEAR. THIS COULD HAVE BEEN EXTREMELY DANGEROUS HAD I BEEN STRANDED (1) IN THE DEAD OF WINTER (WHICH, IN ALASKA, CAN BE 35 BELOW AND LIFE&DEATH SITUATION) OR (2) IN HEAVY TRAFFIC, CAUSING AN ACCIDENT. I HAVE NOW BEEN INFORMED THAT COOLANT GOT INTO THE TRANSMISSION (WHICH IS SUPPOSEDLY SEALED?) AND THE TRANSMISSION MUST BE REPLACED AGAIN; BUT THE WARRANTY IS VOID. I SEE HUNDREDS OF COMPLAINTS ON THIS TRANSMISSION. WHY HASN'T ANYTHING BEEN DONE - A RECALL?? *TR

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