NHTSA Complaint #10350708 — 2002 TOYOTA RAV4

FOR A LONG TIME THE CHECK ENGINE LIGHT KEPT TURNING ON IN MY 2002 RAV4. I WENT TO A DEALER IMMEDIATELY. HE SAID THAT THIS ONLY HAPPENED BECAUSE I DIDN'T SCREW THE GAS CAP TIGHTLY ENOUGH. HE MANUALLY TURNED OFF THE LIGHT AND I WENT ON MY WAY. THE LIGHT KEPT COMING ON AND I KEPT GOING BACK TO THE DEALERSHIP WHO SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. THEN SUDDENLY, IN MAY OF 2009, THE CAR STARTED JERKING AND SHAKING WHILE I DROVE. AT TIMES IT WOULD STALL ALMOST TO A STOP AND NOTHING I DID, EVEN APPLYING THE GAS DID MUCH MORE THAN REV THE ENGINE. I ENDED UP HAVING TO FORK OVER MORE THAN $3K TO GET IT FIXED, BUT THAT WASN'T THE END OF IT. MY CHECK ENGINE LIGHT UP AGAIN. I TOOK IT TO A DIFFERENT SHOP, AS I HAD MOVED ACROSS THE COUNTRY AT THE TIME. THEY ENDED UP HAVING TO REPLACE MY 02 SENSORS, ALL 4 OF THEM. THAT COST ME ANOTHER $500. I ONLY FOUND OUT LATER FROM A FRIEND THAT TOYOTA HAD SENT OUT A RECALL ON THE ECU AND TRANSMISSIONS FOR VEHICLES WITH LESS THAN 80K MILES ON IT. MINE WAS ALREADY OVER 100K AND DID NOT HELP ME ONE BIT. NEEDLESS TO SAY, I NO LONGER HAVE ANY CONFIDENCE IN THIS COMPANY. MY FAMILY BOUGHT TOYOTAS FOR YEARS. I RECENTLY GOT A NOTE EXPLAINING THAT THEY WOULD PAY FOR MY REPAIRS... NOW I'M SCRAMBLING TO FIND THE RECEIPTS AND HOPE THEY WILL HONOR THEIR PROMISE. THEY CANNOT UNDO THE POTENTIAL DANGER THEIR MISTAKES COULD HAVE COST ME AND MY PASSENGERS. THERE IS NOT ONE NOTE OF APOLOGY IN THE RECALL EITHER. I FELT THE NEED TO FILE A COMPLAINT DESPITE THE RECALL BECAUSE TOYOTA SHOULD BE MADE TO FULLY REIMBURSE THEIR CUSTOMERS WHO HAVE HAD TO GO THROUGH NOT ONLY THE HEADACHE OF DEALING WITH THE MECHANICAL PROBLEMS, BUT ALSO BECAUSE OF THE OTHER PEOPLE AND FAMILIES THIS NEGLIGENCE MAY HAVE PHYSICALLY HURT, OR GOD FORBID, KILLED. THE FEAR AND DANGER OF DRIVING THIS ROAD HAZARD IS ALSO MOTIVATION ENOUGH TO MAKE SURE AS MANY COMPLAINTS ARE HEARD AND ADDRESSED. *TR