NHTSA Complaint #11446602 — 2002 TOYOTA RAV4

The contact owned a 2002 Toyota RAV4. The contact stated while driving approximately 35 MPH, an abnormal noise was heard. The brake pedal was depressed, and the vehicle spun 360 degrees and stopped on the opposite side of the road. No warning light illuminated. The contact called the independent mechanic who advised her to turn off the vehicle. The contact turned off and restarted the vehicle and drove the vehicle approximately 3-feet before the rear wheels locked up. The vehicle was towed to the independent mechanic and diagnosed with rear differential failure. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired because the contact took the vehicle back to the used car dealer. The contact stated that the used car dealer stated that the mechanic did not diagnose the correct failure. The dealer's independent mechanic diagnosed the failure as a transmission transfer case failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 123,000.