NHTSA Complaint #10350602 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10350602
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	August 18, 2010
Date Filed	August 19, 2010
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I DISCOVERED A CRACK IN THE PLASTIC PANEL BELOW THE REAR WINDOW OF MY 2004 FORD EXPLORER LAST NIGHT WHILE UNLOADING GROCERIES. THERE HAD BEEN NO IMPACT TO THIS AREA OF THE VEHICLE SO I HAD NO IDEA WHERE IT CAME FROM. I CHECKED WITH A LOCAL BODY SHOP AND THE ESTIMATOR TOLD ME THIS IS A VERY COMMON ISSUE WITH FORD EXPLORERS AND MERCURY MOUNTAINEERS. IT WAS APPARENTLY A MANUFACTURING DEFECT AND THAT I SHOULD CHECK WITH FORD. I STOPPED BY THE LOCAL FORD DEALERSHIP BUT THE SERVICE MANAGER WAS OUT TO LUNCH. THE SALESMAN I TALKED TO SAID HE SAW THE PROBLEM A NUMBER OF TIME WHEN HE WORKED AT THE LINCOLN MERCURY DEALER. WAITING FOR THE SERVICE MANAGER TO CALL ME. *TR

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