NHTSA Complaint #10349076 — 2009 VOLKSWAGEN JETTA

1-HALLMARK COOLSPRINGS VOLKSWAGEN IN NASHVILLE TENNESSEE USED IMPROPER OIL IN MY 2009 JETTA TDI. I DID NOT DISCOVER THIS UNTIL AFTER THE IMPROPER OIL HAD BEEN IN THE VEHICLE FOR OVER 7000 MILES. THIS IS DOCUMENTED ON THEIR SERVICE REPORT. THE VW TECHNICAL SUPPLEMENT ENTITLED: 'JETTA, JETTA SPORTWAGEN EQUIPPED WITH TDI ENGINE, MODEL YEAR 2009' WHICH WAS INCLUDED IN THE OWNER'S MANUAL OF THIS VEHICLE STATES:'IF YOU USE ENGINE OIL THAT DOES NOT EXPRESSLY CONFORM TO VOLKSWAGEN OIL STANDARD 507.00, VERY SERIOUS AND VERY EXPENSIVE DAMAGE TO YOUR VEHICLE'S ENGINE WILL OCCUR.' IT GOES ON TO STATE: 'FAILURE TO USE ENGINE OIL FOR YOUR DIESEL ENGINE THAT CONFORMS TO VOLKSWAGEN OIL STANDARD 507.00 CAN CAUSE ENGINE FAILURE ON THE HIGHWAY THAT CAN CAUSE A CRASH AND SERIOUS PERSONAL INJURY.' 2-NOW I HAVE NO ALTERNATIVE BUT TO DRIVE THE CAR, PARANOID THAT WHAT THE OWNER'S MANUAL SAYS WILL HAPPEN TO HAPPEN AND HOPE THE ENGINE DOES NOT LOCK UP AND CAUSE ME TO WRECK AND HURT MYSELF AND/OR SOMEONE ELSE. 3)- VOLKSWAGEN OF AMERICA WILL NOT HELP DO ANYTHING ABOUT THIS AND NEITHER WILL HALLMARK VOLKSWAGEN. THEY BASICALLY SAY TO DISREGARD THE OWNERS MANUAL - I BELIEVE THEY ARE IN VIOLATION OF THE MAGNUSON MOSS ACT IF THE OIL SPECIFIED IN THE OWNERS MANUAL DOESN'T REALLY HAVE TO BE USED TO AVOID ENGINE DAMAGE, RESULTING IN A VEHICLE ACCIDENT. *TR