NHTSA Complaint #10349028 — 2005 TOYOTA HIGHLANDER

THE REAR WHEEL BEARINGS ON OUR 2005 TOYOTA HIGHLANDER FAILED AT 94,000 MILES. WE HEARD STRANGE NOISES FROM THE REAR END AND ASKED OUR MECHANIC TO CHECK. HE INDICATED THAT THE RIGHT REAR TIRE WAS "CUPPED" AND SUGGESTED REPLACEMENT. SINCE IT WAS TIME FOR NEW TIRES ANYWAY, WE DID THAT BUT THE NOISE CONTINUED. UPON RETURNING TO THE MECHANIC HE DUG FURTHER AND REPORTED THAT BOTH REAR WHEEL BEARINGS WERE WORN, THE LEFT (TO THE POINT OF BEING DANGEROUS) MORE THAN THE RIGHT, TO THE POINT THAT THEY NEEDED TO BE REPLACED. WE WENT TO THE TOYOTA DEALER FROM WHO WE PURCHASED THE CAR AND THEIR SERVICE DEPARTMENT CONFIRMED THE DIAGNOSIS AND WE ARRANGED FOR THE NEEDED REPAIRS. WHEN WE ASKED THE DEALER AND TOYOTA DIRECTLY WHETHER THIS WAS PROBLEM THEY HAD SEEN BEFORE THEY INDICATED IT WAS JUST WEAR AND TEAR AND BASICALLY, OUR HARD LUCK. *TR