NHTSA Complaint #10348472 — 1999 HONDA ODYSSEY

MY HUSBAND AND I PURCHASED A USED 1999 HONDA ODYSSEY WITH LOW MILEAGE FOR OUR FAMILY VEHICLE. WE HAVE HAD THE VAN FOR APPROXIMATELY 2.5 YEARS. IT CURRENTLY HAS LESS THAN 100,000 MILES, AND THE CHECK ENGINE LIGHT CAME ON INDICATING THERE IS A MALFUNCTION WITH THE TRANSMISSION. AFTER RESEARCHING THIS ISSUE, I CAME ACROSS THE HONDA CUSTOMER SERVICE WEBSITE IN WHICH A RECALL WAS LISTED FOR THIS EXACT PROBLEM (BUT IRONICALLY NOT THE SAME YEAR). AFTER CALLING JESSICA IN THE CUSTOMER SERVICE DEPT. AND REQUESTING A GOODWILL EXTENSION ON THE WARRANTY (SINCE THE VEHICLE HAS LESS THAN 100,000 MILES) I WAS TOLD THERE WAS NOTHING THEY COULD DO FOR US (SINCE THE TIME HAD EXPIRED) EVEN THOUGH THROUGH THEIR OWN WEBSITE THEY CLEARLY HAVE A DEFECT WITH THE TRANSMISSION DURING THIS TIME PARAMETER. *TR