NHTSA Complaint #10348209 — 2006 MAZDA MAZDA3

TOOK THE CAR INTO DEALER FOR NORMAL SCHEDULED MAINTENANCE (OIL CHANGE/TIRE ROTATION). TOLD THAT THE #3 ENGINE MOUNT IS CRACKED AND NEEDS TO BE REPLACED. SERVICE ADVISOR TELLS ME THAT IT IS A GENERAL OCCURRENCE AND THAT HE SEES 1-2 A WEEK WITH CRACKED/BROKEN #3 ENGINE MOUNTS. MAZDA HEADQUARTERS SAYS THAT IT IS NORMAL WEAR/TEAR ON THE CAR AND WILL NOT COVER THE ENGINE MOUNT, EVEN THROUGH A GOODWILL ACCOUNT, SAYING IT IS MY RESPONSIBILITY BECAUSE IT IS OUT OF WARRANTY. SERVICE ADVISOR SAYS THAT THESE ENGINE MOUNTS SHOULD NOT BE BREAKING AND ARE NOT NORMAL WEAR/TEAR. A TSB WAS PUT OUT IN 2007 REGARDING #3 ENGINE MOUNT REPLACEMENT, BUT NO RECALL; HOWEVER, A RECALL WAS PUT OUT ON MAZDASPEED3 FOR A FAULTY #4 ENGINE MOUNT. THIS CAN BE A MAJOR SAFETY HAZARD IF IT BREAKS CLEAN THROUGH DUE TO MAZDA'S FAULTY DESIGN FLAWS. SERVICE ADVISOR SUGGESTED THAT I REPLACE IT BECAUSE IT CAN CAUSE AN ACCIDENT AND MAJOR ENGINE DAMAGE IF IT BREAKS. DO NOT KNOW IF MAZDA HAS REMEDIED THE SITUATION WITH A NEW PART OR IF THE OLD PARTS ARE RETROFITTED TO FIX THE PROBLEM. *TR