NHTSA Complaint #10348076 — 2003 TOYOTA HIGHLANDER

2003 4 CYLINDER TOYOTA HIGHLANDER. COOLANT LEAK AND SUBSEQUENT NEED FOR A NEW REPLACEMENT ENGINE DUE TO THE DEFECT OF 3 REAR ENGINE SHORT BLOCK SCREWS/THREADS. HAD LESS THAN 85K MILES ON VEHICLE, WHEN FOUND A COOLANT LEAK UNDERNEATH ENGINE BLOCK OF VEHICLE IN GARAGE AFTER HAVING NO ISSUES PRIOR WITH ENGINE, RADIATOR OR ANY ASSOCIATED ACCESSORIES TO THE COOLANT SYSTEM/ENGINE SYSTEM OF VEHICLE. TOOK TO A TOYOTA DEALER PRIOR TO ANY OVERHEATING OR VEHICLE OPERATION FAILURES OR RADIATOR FAILURE. TOYOTA DEALER PULLED ENGINE MANIFOLD AND COVER OFF TO INVESTIGATE AND FOUND THAT WHEN THEY PULLED THE THREE SCREWS THAT CONNECT THE ENGINE COVER THAT COVER THE HEADS/CYLINDERS, THE THREADS ASSOCIATED WITH THE SCREWS CAME WITH THEM. THE ONLY FIX PER DEALERSHIP DETERMINED TO BE A BRAND NEW SHORT ENGINE BLOCK AND ACCESSORY REPLACEMENT FOR $6,470. DATE ON THIS IS AUGUST/2010. HAVE ALL PAST SERVICE HISTORY OIL CHANGES/TRANSMISSION CHANGES, RADIATOR CHANGES, WATER PUMP SERVICE, ETC FROM 0 MILES TO CURRENT. TOLD THAT THE SCREWS WERE NEVER SPRAYED AND SEALED CORRECTLY, THUS CORRODED INTO THE THREADS AND CAUSED FAILURE WITH BOTH ITEMS. VERY UNHAPPY THAT AN ENGINE IS GOING TO BE PAID FOR AND REPLACED BY CONSUMER ON AN OBVIOUS MANUFACTURER ERROR. MORE AND MORE OF THESE SPECIFIC ISSUES WILL ARISE WITH TIME ON THESE 4 CYLINDER EARLY 2000 TOYOTA HIGHLANDERS. THEY WILL NEED TO RELIEVE THE CONSUMER OF A FULL PAYMENT OF A NEW ENGINE OR BURDEN THEMSELVES ON LOSING EVEN MORE LOYAL TOYOTA CONSUMERS. ----TOYOTA ONLY CONSUMER SINCE 1994.....TILL NOW!!!! *TR