NHTSA Complaint #10267447 — 2003 TOYOTA HIGHLANDER

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10267447
Vehicle	2003 TOYOTA HIGHLANDER
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	April 22, 2009
Date Filed	May 1, 2009
Mileage	64,417 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

THE SUV WAS OUT OF COOLANT & WATER AND MY HUSBAND TAKE THE CAR TO THE DEALER TO CHECK THIS PROBLEM AND FOR REGULAR MAINTENANCE (THE CAR ONLY HAS RECEIVED SERVICE AT THE DEALER, EXCEPT FOR TIRES). THE DIAGNOSTIC WAS THAT THE SHOCK BLOCK HAS IT THREADS SEPARATED FROM THE SCREWS (OR BOLTS). THE ENGINE HAS TO BE REMOVED IN ORDER TO CHANGE THE SHOCK BLOCK. THE REPAIR HAS COST $4701.31, BECAUSE IT WAS ALSO RECOMMENDED TO CHANGE THE OIL PUMP. PREVIOUS TO THIS REPAIR, THE SUV WAS TAKEN TO THE DEALER BECAUSE THERE WAS A RECALL TO REPROGRAM ITS COMPUTER BECAUSE THE CHECK ENGINE LIGHT TURNED ON (THIS HAPPENED TWICE). WE HAVE A FULL RECORD IN THE DEALER OF ALL MAINTENANCE CHECKS AND REPAIRS THE SUV HAD. *TR

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