NHTSA Complaint #10347109 — 2002 FORD TAURUS

OCCASIONALLY, AFTER HEAVY RAIN, THE PASSENGER SIDE FLOOR OF MY TAURUS WOULD BE SOAKED. THIS WENT ON FOR A FEW YEARS. DURING THE WINTER OF 2007, THE BLOWER MOTOR STOPPED FUNCTIONING DUE TO THE LEAK. WHEN THE BLOWER MOTOR STOPPED WORKING I WAS ON THE HIGHWAY AND COULD NOT DEFROST MY WINDOWS. THIS WAS ESPECIALLY DANGEROUS BECAUSE OF THE SNOWY AND ICY CONDITIONS. NOT ONLY WAS I UNABLE TO DEFROST THE INSIDE OF MY WINDSHIELD, BUT I ALSO COULD NOT PREVENT ICE FROM FORMING ON THE OUTSIDE OF MY WINDSHIELD. IT WAS AN EXTREMELY DANGEROUS SITUATION AND I HAD TO EXIT THE HIGHWAY. THE WINDOW COWL UNDER THE WINDSHIELD AND VARIOUS PARTS OF THE BLOWER MOTOR WERE REPLACED. THIS DID STOP THE LEAK. MY TAURUS IS A 2002, BUT I HAVE SEEN THIS PROBLEM IN THE 2000 TO 2005 MODELS. IT IS UNACCEPTABLE THAT NHTSA HAS NOT INVESTIGATED THIS AND ISSUED A RECALL. IT IS A SERIOUS SAFETY CONCERN, AND THE ISSUE HAS BEEN KNOWN FOR ALMOST A DECADE. PLEASE INVESTIGATE. *TR