NHTSA Complaint #10346680 — 2005 CHEVROLET MALIBU

MY FRIEND, MRS. X., A WIDOW AND MOTHER OF TWO CHILDREN ATTENDING COLLEGE, HAS BEEN PLAGUED BY A RECURRING PROBLEM WITH REPAIRS PERFORMED BY JOHNNY LONDOFF CHEVROLET. HER CAR, A 2005 CHEVY MALIBU WITH 68,000 MILES, HAS BEEN IN FOR REPAIRS FOUR TIMES. . . LONDOFF HAS EXTRACTED OVER $1400.00 FROM THIS WIDOW WOMAN, CONTINUING TO REPLACE PART AFTER PART WHICH HAS DONE NOTHING TO ALLEVIATE THE COMPLAINT. THEY DO NOT KNOW WHAT THE PROBLEM IS !!!! THE INTERNET REVEALS THOUSANDS OF IDENTICAL COMPLAINTS! ESSENTIALLY, MS. X'S CHEVY STOPS RUNNING, OR SLOWS TO 15 MPH WHILE IN THE FAST LANE OF THE INTERSTATE HIGHWAY WHERE THE SPEED LIMIT IS 60 MPH WITH NO WARNING! THE LAST TIME THE CAR WAS TAKEN INTO LONDOFF, THE SERVICE MANAGER, MR. B W. ADVISED THAT AFTER TAKING $1400.00 FROM MY FRIEND FOR "REPAIRS" THAT DID NOT EFFECT A REPAIR, THAT LONDOFF WAS GOING TO REPLACE THE "POWERTRAIN CONTROL MODULE" UNDER FACTORY WARRANTY, TO COMPLETE THE REPAIRS WHICH THE PREVIOUS REPAIRS DID NOT FIX. TO MAKE THE STORY SHORT, LONDOFF REPLACED THE PCM AND THROTTLE BODY / PEDAL FOR MRS. X, AND NOW 30 DAYS LATER, THE CAR ONCE AGAIN STALLS IN THE FAST LANE - IN THE RAIN, AS HUGE TRACTOR TRAILERS CAME BARRELING DOWN ON HER AT HIGH SPEED AT NIGHT. I FEAR FOR BOTH MY FRIENDS LIFE AND HER SAFETY IN THIS ' 05 MALIBU. WE TOOK THE CAR IN AGAIN TODAY FOR THE 4TH REPAIR OPPORTUNITY FOR LONDOFF, AND "MR. W" REFUSED TO GUARANTEE TO MAKE GOOD ON THE 12 MONTH, 12000 REPAIR WARRANTY, AND REFUSED TO PROVIDE EITHER A LOANER OR A RENTAL AT GM'S COST SO MRS. X COULD MAKE IT TO WORK NEXT WEEK. ESSENTIALLY, THESE MEN CONTINUE TO "JACK UP" THIS POOR WIDOW WOMAN, TAKING MORE AND MORE OF HER MEAGER SUSTENANCE WITHOUT EFFECTING REPAIRS!!!! MRS.X'S LIFE, HER JOB, HER HOME, HER CREDIT, HER CHILDREN'S COLLEGE EDUCATION IS THREATENED BY GM / LONDOFF'S FAILURE TO PROPERLY REPAIR THIS VEHICLE. IN ADDITION, TIME AFTER TIME THIS CAR HAS BROKEN DOWN IN THE FAST LANE IN HEAVY TRAFFIC DURING A THUNDERSTORM. OBVIOUS RECALL !!! UPDATED IVOQ 12/01/10 *TR