NHTSA Complaint #11678257 — 2005 CHEVROLET MALIBU

The EPS began sporadically and severely jerking the steering very powerfully while driving and stationary and draining the battery at an accelerated rate necessitating multiple replacements of and charging 2 batteries to get to and from my job and anywhere else making everyday life very difficult beginning in early 2024. A couple months before this issue became a daily and constant occurrence in in February 2024 between the 6th and 13th I had a stabilizer link and control arm on the right side replaced and an alignment done at Firestone, on the document for the alignment it states no manufacturers recommended services necessary on suspension. The mechanic who replaced the parts told me that the EPS issue is a likely cause for the steering system damage as a vehicle is not meant to remain stationary while the wheels are forcibly turned as is the case when the EPS takes over and jerks the wheel often to the extremes of its function. I have video of this on multiple occasions and it can be inspected still occuring. I took it to Hendrick Chevrolet Shawnee Mission in April 2024 and explained the services done recently and the mechanics opinion on the EPS. They held my vehicle for 3 days not saying it would take so long, during which I had to use a truck I had just bought and was not ready to be driven to get to work, it's transmission blew and has sat since. They called me to come pick it up and only once there told me they had refused to replace the recalled EPS unit "due to loose steering" as quoted from the document Given to me. I asked them to reconsider since this was the only vehicle I had running and charging batteries and being nearly forced off of the road or into other cars daily was very concerning, they simply told me to take it to another dealership for "a second opinion" I stated I didn't have time for another dealer to hold my car for days because my truck had just gone OOC, they held their position and I drove it until forced to buy a new car in 03/2025