NHTSA Complaint #10346139 — 2004 TOYOTA AVALON STEERING

Complaint Details

ODI Number	10346139
Vehicle	2004 TOYOTA AVALON
Component	STEERING
Date of Incident	March 31, 2008
Date Filed	July 29, 2010
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AT APPROXIMATELY 20,000 MILES STEERING FELT STIFF. WHEN TURNING, STEERING WHEEL DID NOT RETURN TO POSITION PROPERLY. STEERING WHEEL FEEDBACK DID NOT PROVIDE A SMOOTH MOTION WHEN MAKING TURNS. STEERING EFFORT WAS INTERMITTENT. THIS CONDITION WAS DANGEROUS BECAUSE SINCE STEERING SHOULD BE A SMOOTH PRECISE MANEUVER, ANY UNEXPECTED STEERING RESPONSE IS POTENTIALLY DANGEROUS. BECAUSE THE CAR HAD LOW MILEAGE BUT WAS OUT OF WARRANTY, TOYOTA, CORP. PAID FOR PARTS AND I PAID FOR LABOR. TOYOTA DEALER FOUND STEERING SHAFT JOINT BINDING AND REPLACED PART. PROBLEM RETURNED AT APPROXIMATELY 35,000 MILES. THIS TIME DEALER REPLACED STEERING MAIN SHAFT ASSY. TILT R&R. AND SHAFT SUB-ASSEMBLY. *TR

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