NHTSA Complaint #10345930 — 2002 TOYOTA RAV4

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, APPROACHING AN INTERSECTION. THE TRANSMISSION BEGAN TO HESITATE IN AN INTENSE JERKING MOTION. THE VEHICLE WAS TAKEN TO AN AUTO TRANSMISSION SHOP WHERE THE TRANSMISSION WAS REPLACED WITH A REBUILT TRANSMISSION. THE IDENTICAL FAILURE OCCURRED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE AUTO TRANSMISSION SHOP WHERE THE TECHNICIAN REPLACED THE ELECTRONIC CONTROL MODULE. THE MANUFACTURER OFFERED A FREE REMEDY UNDER THE CUSTOMER SUPPORT PROGRAM RELATED TO THE ELECTRONIC CONTROL MODULE DEFECT; HOWEVER, THE VIN WAS EXCLUDED. THE CONTACT EXPERIENCED THE SAME FAILURES THAT WERE MENTIONED IN THE PROGRAM. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. THE VIN WAS UNAVAILABLE.