NHTSA Complaint #10344943 — 2007 MAZDA CX-7

FOR QUITE AWHILE I HAD BEEN HEARING A "TICKING" NOISE WITH MY 2007 MAZDA CX-7..BROUGHT IT TO THE DEALERSHIP IN LAFAYETTE, LA. TO HAVE IT CHECKED OUT. THEY CHECKED IT OUT, UPDATED RECALLS IN AFFECT, STATED THEY FOUND NOTHING. CONTINUED TO HEAR IT OFF AND ON, HAD MY OIL CHANGED REGULARLY. ON JULY 10, 2010 MY CAR BROKE DOWN (4 YRS OLD, 33,000 MILES) HAD IT TOWED TO DEALER IN BEAUMONT, CLOSE TO WHERE IT HAD BROKEN DOWN. THE SERVICE DEPT. ASKED FOR MY SERVICE RECORDS AFTER IT WAS DETERMINED THAT PROBLEM WAS WITH THE ENGINE.. DID NOT HAVE EVERY RECEIPT DUE TO DEALER IN AREA CLOSING WITH NO RECORDS THERE, BUT PROVIDE THE LAST FEW.. AFTER TAKING AN "IMAGE" AND SENDING IT TO MAZDA, IT WAS DETERMINED THEY WOULD NOT HONOR THE WARRANTY BECAUSE I HAD EXCESSIVE "SLUDGE" AND WANTED ME TO PAY FULL COST OF A NEW ENGINE/MOTOR. NO ONE WANTED TO LISTEN TO ME..I DO REMEMBER THAT WHEN MY OIL WAS CHANGED, THE MECHANIC HAD TOLD ME IN THE PAST THAT IT SEEMED TO HAVE "SLUDGE", BUT THAT WAS ONLY BETWEEN 3,000 MILES. I HAD TAKEN CARE OF MY CAR, AND THEY WERE TELLING THAT IT HAD "POOR MAINTENANCE" AND WOULD NOT HONOR THE WARRANTY! *TR