NHTSA Complaint #10344561 — 2007 CHRYSLER PACIFICA

TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT HER VEHICLE WAS PARKED WITH THE ENGINE ON WHEN SHE WALKED AWAY FROM THE VEHICLE. WHEN SHE RETURNED TO THE VEHICLE AND TURNED THE IGNITION OFF WHILE THE VEHICLE WAS IN PARK IT SUDDENLY ACCELERATED BACKWARDS INTO HER DRIVEWAY ON A BUSY STREET IN FRONT OF HER HOME. SHE FINALLY MANAGED TO GET INTO THE VEHICLE BUT SHE COULD NOT REMOVE THE KEYS FROM THE IGNITION. SHE WAS ABLE TO GAIN CONTROL OF THE STEERING WHEEL AND SLOW THE VEHICLE DOWN. WHEN SHE FORCED THE VEHICLE INTO NEUTRAL GEAR THE VEHICLE MADE A SQUEALING NOISE AND CONTINUED TO ACCELERATE BACKWARDS. SHE HAD TO USE THE MANUAL TRANSMISSION OPTION IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT SHE SUSTAINED SOME ABRASIONS AND WHIP LASH WHEN THE FAILURE OCCURRED. THE POLICE WERE NOT NOTIFIED. THE VEHICLE WAS PARKED IN HER DRIVEWAY WHEN THE COMPLAINT WAS FILED. CHRYSLER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 31,820.