NHTSA Complaint #10343801 — 2000 CHEVROLET CORVETTE

ON 7/5/2010 WHEN STARTING MY 2000 CHEVROLET CORVETTE THE STEERING COLUMN WOULD NOT UNLOCK.I TRIED SEVERAL WAYS TO GET IT UNLOCKED INCLUDING UNHOOKING THE BATTERY AS MY CHEVROLET DEALER SERVICE PERSON HAD SUGGESTED. NOTHING WORKED SO I HAD TO HAVE THE VEHICLE TOWED TO MY LOCAL CHEVROLET DEALER. THEY REPLACED THE STEERING COLUMN ACTUATOR AND GAVE ME A BILL FOR $874.23. I CONTACTED CHEVROLET AND HAD SEVERAL CONVERSATIONS WITH TONY AND RECEIVED A CASE #([XXX]). TONY SAID HE WAS PASSING MY CASE UP TO SOMEONE ELSE. THAT RATHER RUDE PERSON CALLED AND SAID THAT MY VEHICLE HAD THE RECALL REPAIR COMPLETED IN 2004. ALSO DUE TO THE YEAR AND MILEAGE OF MY CAR THAT THEY WERE NOT ASSUMING ANY RESPONSIBILITY FOR THE PROBLEM. I INFORMED THIS "PERSON" THAT THE VEHICLE HAD 19000 + MILE ON IT AND THAT IF THEY PERFORMED A REPAIR FOR THE RECALL IT MUST HAVE BEEN AN INEFFECTIVE BANDAID BECAUSE I WAS HAVING THE SAME ISSUE THAT THE RECALL WAS ISSUED FOR. I WAS OFFERED SOME BOGUS CERTIFICATE FOR CONSIDERATION IF I PURCHASED ANOTHER CHEVROLET IN THE FUTURE. I SAID THAT I WANTED TO BE REIMBURSED FOR THE REAPER AND SHE TOLD ME NO. I FEEL THAT CHEVROLET IS AVOIDING THEIR RESPONSIBILITY FOR AN OBVIOUS DEFECT AND I AM STILL CONCERNED THAT THIS CONDITION MAY REOCCUR WHILE I AM OPERATING MY VEHICLE. PLEASE HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR