NHTSA Complaint #10343624 — 2005 FORD F-150

MY COMPLAINT IS IN REGARDS TO THE WINDOW REGULATORS OF MY 2005 FORD F150 SUPERCREW 4X4. I HAVE NOW HAD THE FRONT DRIVER AND REAR RIGHT REGULATORS FAIL DUE TO NO FAULT OF MY OWN. THE REAR RIGHT FAILURE OCCURRED LAST FALL (AUGUST 2009) WHILE GOING THROUGH A CAR WASH WITH MY FAMILY IN THE VEHICLE. WITHOUT ANY WARNING, MY DAUGHTER STARTED SCREAMING AS HER WINDOW FELL INSIDE THE DOOR. THANKFULLY, THERE WERE NO INJURIES, BUT I DID HAVE WET CHILDREN AND WET INTERIOR. OF COURSE, THE CARWASH DENIED ANY WRONGDOING AND SUGGESTED I CONTACT FORD. IN DOING SO, FORD STATED THAT NHTSA DID NOT ISSUE A RECALL, SO THEY WERE NOT REQUIRED TO FIX/REPAIR AT THEIR OWN COST. NOT HAVING THE FUNDS AVAILABLE, I TORE THE DOOR PANEL OPEN, SLID THE WINDOW BACK UP IN THE TRACK, AND WEDGED A PIECE OF PVC PIPE TO KEEP THE GLASS IN PLACE. NOT A GREAT SOLUTION...BUT MUCH BETTER THAN WHAT FORD OFFERED TO DO. THE MOST RECENT INCIDENT OCCURRED SATURDAY, JULY 11, 2010, MID-AFTERNOON. MY FAMILY AND I WERE TRAVELING TO A COMMUNITY FUNCTION. WHILE DRIVING, I HEARD WHAT SOUNDED LIKE A SHOTGUN GO OFF NEXT TO MY EAR. OUR INITIAL THOUGHT WAS WE HIT SOMETHING ON THE ROAD OR AN ANIMAL RAN INTO US. I STOPPED AND GOT OUT OF THE TRUCK, BUT DID NOT SEE ANY DAMAGE. AT THAT POINT I DIDN'T KNOW WHAT TO THINK. WE CONTINUED ON TO OUR FUNCTION WITHOUT ANY FURTHER ISSUES. WHEN WE ARRIVED BACK AT THE VEHICLE LATER IN THE AFTERNOON, I STARTED TO ROLL DOWN THE WINDOWS WHILE THE A/C COILED OFF AND THUD...THE FRONT DRIVER WINDOW FELL DOWN. I KNEW EXACTLY WHAT HAPPENED. TORE INTO THE DOOR WHEN WE GOT HOME AND FOUND THAT THE WINDOW REGULATOR PULLEY FAILED IN THIS WINDOW ALSO. SO, I PUSHED THE GLASS BACK UP AND WEDGED ANOTHER PIECE OF PVC PIPE. ASIDE FROM THE RINGING IN MY EAR THE REMAINDER OF THE AFTERNOON FROM THE "GUNSHOT", THERE WERE NO INJURIES. FROM MY RESEARCH ON THE INTERNET, THIS APPEARS TO BE A VERY COMMON PROBLEM THAT FORD REFUSES TO ADDRESS. I WOULD APPRECIATE YOUR HELP AND RESEARCH IN THIS MATTER. *TR