NHTSA Complaint #10343595 — 2005 TOYOTA SIENNA

THE DRIVER'S SIDE DOOR IS FALLING OFF OF MY 2005 TOYOTA SIENNA MINIVAN. TOYOTA ISSUED A SERVICE BULLETIN RECALL FOR THIS DEFECT IN 2005. THE PROBLEM 1ST APPEARED IN MY CAR IN MARCH 2007. THE FOLSOM LAKE TOYOTA DEALER REPAIRED MY VEHICLE BY SENDING IT OUT TO A WELDING COMPANY TO BE REPAIRED. I WAS PROVIDED WITH A RENTAL CAR AT NO CHARGE BY TOYOTA. THE DESCRIPTION OF THE DEFECT, AS STATED ON THE REPAIR SLIP IS AS FOLLOWS: "...FOUND DOOR DEFORMED AND WELD BROKEN INSIDE DOOR , 23 REPLACED DRIVERS DOOR CHECK, SUBLET TO BODY SHOP FOR REPAIR OF DOOR." I HAVE A COPY OF THIS ORIGINAL REPAIR FORM. THE 2ND TIME THIS DEFECT RE-APPEARED WAS ON JULY 8, 2010. I IMMEDIATELY REPORTED THE PROBLEM TO TOYOTA CORPORATE, WAS ASSIGNED CASE # 1007081422 AND WAS ADVISED BY THE TOYOTA CORPORATE REPRESENTATIVE THAT THE TOYOTA OF RICHMOND, INDIANA DEALER WOULD BE CALLING ME WITHIN 3 DAYS TO MAKE AN APPOINTMENT TO BRING MY CAR IN AND RECEIVE A FREE RENTAL UNTIL MY CAR'S DEFORMITIES WERE FIXED. THE DEALER FAILED TO RESPOND WITHIN 3 DAYS, AND I CALLED CORPORATE AGAIN ON 7-14-10 AND SPOKE WITH CATHERINE. SHE SENT ANOTHER REQUEST TO TOYOTA OF RICHMOND AND SAID THAT I WOULD HEAR FROM THE DEALER WITHIN 24 HRS. AGAIN, TOYOTA OF RICHMOND FAILED TO CONTACT ME. I CALLED TOYOTA CORPORATE MOMENTS AGO (7-16-10), AND JESSIE SAID THEY HAVE NO CONTROL OVER THEIR DEALERS FIXING TOYOTA DEFECTS AND THAT I SHOULD TRY TO CONTACT THEM MYSELF. TOYOTA HAS A LEGAL AND ETHICAL RESPONSIBILITY TO FIX THEIR KNOWN DEFECTIVE PROBLEMS. AFTER ALL OF THESE FAILED ATTEMPTS TO GET RICHMOND TOYOTA TO CONTACT ME TO INITIATE THE REPAIR PROCESS, TOYOTA SHOULD BE FINED AND/OR TOYOTA SHOULD BE PROHIBITED FROM SELLING IN THE US MARKETPLACE. THE DRIVER SIDE DOOR IS CLEARLY FALLING OFF AND WILL CAUSE INJURIES WHEN THIS HAPPENS. *TR