NHTSA Complaint #10343242 — 2002 FORD EXCURSION SERVICE BRAKES, HYDRAULIC

Complaint Details

ODI Number	10343242
Vehicle	2002 FORD EXCURSION
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	July 7, 2010
Date Filed	July 14, 2010
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I OWN A 2002 EXCURSION. NEVER IN WATER OR AN ACCIDENT.85,000 MILES ONLY SERVICED BY FORD,LINCOLN DEALERSHIPS. LOST 'BRAKES'. BRAKES WENT TO THE FLOOR. IT TURNS OUT ALL THE BRAKE FLUID LINES (NOT THE HOSES) AND THE FUEL LINE IS 'ROTTED' OUT. CALLED FORD, CASE#[XXX] . DECLINED TO DO ANYTHING BECAUSE VEHICLE OUT OF 6 YEAR WARRANTY. DEALERSHIP SAID 'THIS NEVER SHOULD HAVE HAPPENED'. WE NEED HELP, COST OF REPLACING ALL CLOSE TO $2000.I AM THE ORIGINAL OWNER. CAN YOU HELP? WE HAVE A 2001 FORD VAN, 175,000 MILES. ALL THE LINES ARE LIKE BRAND NEW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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